Terms & Conditions

Copyright Notice:  High Res Pixel is the exclusive copyright holder of any photos, videos, or other media created.

Photo Rights and Usage of the Photography:  The original Agent/Homeowner/Brokerage (Client) who paid for the service will be provided with a non-exclusive licensing agreement that grants the licensee the right to use the images on any electronic or printed form of advertisement for the promotion of the property shot. This licensing agreement is valid only for the duration that the home/property is listed for sale and cannot be reused without specific written permission from High Res Pixel. The Client, however, may continue to use the photos for personal marketing and branding (personal website and electronic advertisements) as a courtesy from High Res Pixel. However, High Res Pixel must be made aware, credited, and compensated for any printed publication not owned by the Agent prior to use (i.e. Print/Online Magazine, Commercial, Real Estate Website, etc).

Images, videos, or other media licenses are non-transferable. Any usage of any media by a third party including, but not limited to, architects, builders, stagers, designers, sellers, buyers, Agents, or Brokerages are strictly prohibited unless prior written approval is given by High Res Pixel. The original Client does not have authorization to sell, transfer, or give away any media for any reason to any third party without prior written consent from High Res Pixel. This includes Agents or Brokerages who take over an expired, withdrawn, or canceled listing. Only Agents and/or Clients that obtain a non-exclusive licensing agreement with High Res Pixel are allowed to use any media created.

Expectations of Clients: Clients are expected to have the property cleaned and staged prior to the photo shoot. If the property is not ready to be photographed, the Client should make every effort to reschedule 24 hours prior to the shoot. High Res Pixel is not responsible for staging, cleaning, de-cluttering, or landscaping. At the discretion of High Res Pixel, we will help with light staging, cleaning, or de-cluttering, but will not be guaranteed.

Cancellation and Rescheduling Policy: If cancellation or rescheduling is necessary, please do so with a minimum of 2-hours notice. Any shoot canceled within 2 hours of a booked appointment is subject to a $50 Cancellation Fee. By scheduling a shoot, you affirm that the property is ready or will be ready for photos to be taken at the scheduled time. You also understand that we may charge a $50 service fee if we must return to a property in which it is no fault of our own. This includes, but is not limited to, property not ready, staging incomplete, construction, and/or the agent not present, owner not home, no key in the lockbox, etc. This includes partial photo shoots where the exterior may not be ready or certain rooms are incomplete and the Photographer is required to return.  When there is extreme weather, the $50 fee may be waived; however, the weather should be evaluated several days prior to the shoot and therefore the Client is still responsible for the rescheduling fee if rescheduled within 2 hours of a set appointment.

Photo Guarantee: High Res Pixel will make every effort to ensure the final images, videos, and other media are of high quality and represent the property in the best way possible. Sometimes, however, a Client may feel these images do not meet those expectations. In this case, High Res Pixel Real will work closely with the Client to correct the issues with the media. A reasonable amount of re-editing will be performed at no additional cost. If a return trip is requested due to issues in the media regarding de-cluttering, re-staging, additional photos not specifically requested prior to/at the shoot, or other aspects that are not directly the fault of High Res Pixel, there will be a return/re-shoot fee of $50 plus $10 per additional photo requested and will be charged to the Client, unless it is the direct responsibility of the Photographer wherein there will be no charge (i.e. missing specific shot requested prior to shoot, unusable photo due to lack of quality, etc.) Should the Client still be not fully satisfied with the photos, High Res Pixel Real will issue a full refund to the Client, if requested, within seven (7) days of delivery, as long as the listing is not under contract. If a full refund is issued, however, the Client will have no licensing rights to the media and will delete and discontinue the use of any of the photos taken. The Client understands that High Res Pixel may and will take legal action for any copyright infringement.

Delivery of Photos and Storage: For most standard shoots, High Res Pixel Real has a 24-hour turnaround time, but some photo shoots of larger properties or with extensive editing/special requests, such as luxury or twilight photos may take up to 48 hours. Video services may take up to 72 hours. High Res Pixel Real will also maintain a photo backup and provide access to the final images for up to 90 days after the photos are delivered to the Client via download link. After 90 days, High Res Pixel Real cannot guarantee the photos will be available. It is highly recommended to download the photos immediately after receiving the final download link as this will ensure no future issues.

Right to Refuse: High Res Pixel reserves the right to refuse service at any time for any reason. At any time, High Res Pixel Real can terminate the relationship with or fire a Client for overdue invoices, poor communication, unreasonable requests.

Aerial/Drone Services: All drone services are regulated by the FAA (Federal Aviation Administration) and must follow all rules and regulations. All properties within 5 miles of most airports require prior clearance before any Aerial/Drone services can be done. All Aerial/Drone services are contingent upon getting the proper clearance prior to flight. Although rare, there may be a delay of up to 90 days in getting this clearance, prior to Aerial/Drone services being done. High Res Pixel will take all necessary steps to get authorization prior to the scheduled appointment but make no guarantee that this clearance will be granted. No clearance means Aerial/Drone operations will not be conducted. Period. Wind and weather conditions also play a major factor in drone operations. high Res Pixel holds the exclusive right to determine whether wind and/or weather conditions provide safe flight conditions for drone operations. High Res Pixel offers no guarantee that drone operations can be provided at any given time. Rescheduling may occur. Any Aerial/Drone services that are not conducted due to issues with authorization, wind or weather will be fully refunded or removed from final invoice.